CRM Logistics are a multi modal logistics company who provide a one stop solution to our clients. As a privately owned independent company with a family core we remain flexible in our operation to ensure we stay one step ahead. We have grown since 2003 mainly through reputation and referrals, down to our ability to offer the right combination of infrastructure, know-how and service to all our customers, as well as competitive rates, professional service, local and international expertise and dedicated account managers.
We are winners of the prestigious Queen’s Award 2015 and this highly valued and internationally recognised mark of excellence puts us ahead in a diverse and competitive market. Our recent FORS accreditation shows we are safer, greener and more efficient,and we are also proud of being BIFA finalists, for ‘Specialist Services’ to freight and logistics, following our work at the London Olympics 2012.
As experts in Supply Chain Management, we are able to offer cost saving solutions to all our customers no matter how big or small their business is. Our experienced and friendly team understand customers’ requirements and offer bespoke solutions.
We recognise and pride ourselves on service and provide a 24/7 operation enabling customers to focus on their business. From an office move to the transportation of specialist equipment across the globe, you can trust us to find a solution.
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New ruling on the shipment of lithium-ion batteries
The International Civil Aviation Organization (ICAO) has banned the shipment of lithium-ion batteries as cargo on passenger aircraft from 1 April because of safety concerns, apparently overturning a decision by ICAO’s own dangerous goods panel last October.
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Although some reports have indicated that the decision by the UN’s global aviation and air safety organisation was “not binding”, ICAO told Lloyd’s Loading List.com: “The decision is binding on all (191) ICAO Member States and therefore the airlines which operate in those States.”
Under current ICAO rules, although ‘bulk’ shipments of lithium-ion batteries are already restricted from carriage on passenger aircraft, a ‘loophole’ had allowed shippers to pack many small boxes into one shipment to circumvent the rules. However, tests by the US Federal Aviation Administration (FAA) in 2014 found that heat applied to a cargo container packed with 5,000 lithium-ion batteries led to thermal runaway and an explosion from a build-up of flammable gases, despite the addition of a fire-suppression agent. The FAA tests show that transporting lithium-ion batteries carries “a similar fire risk” to that of lithium-metal batteries, according to one report.
Since then, there have been moves to further tighten the rules, and last July, aircraft manufacturer Boeing warned its passenger airline customers about the risks of flying bulk shipments of lithium-ion batteries, recommending that they do not carry the batteries as cargo “until safer methods of packaging and transport are established and implemented”.
ICAO’s dangerous goods panel last October agreed to new restrictions, including a rule that would only allow the shipment of lithium-ion batteries as cargo on passenger aircraft if the batteries are charged to a maximum of 30% of their maximum charge.
However, this has now been superceded by the new decision by ICAO this week, in which the 36-nation ICAO Governing Council “adopted a new aviation safety measure which prohibits, on an interim basis, all shipments of Lithium-ion batteries as cargo on passenger aircraft”.
Olumuyiwa Benard Aliu, ICAO Council President, said: “Safety is always our most fundamental priority in international civil aviation. This interim prohibition will continue to be in force as separate work continues through ICAO on a new lithium battery packaging performance standard, currently expected by 2018.”
ICAO said the decision pertains only to Lithium-ion batteries shipped as cargo on passenger aircraft, and not to those contained in personal electronic devices carried by passengers or crew.
“The Association notes, however, that the vast majority of incidents involving lithium batteries have been from shipments where the batteries were not in compliance with the existing regulations. There have also been reports of seizures by Customs and consumer protection authorities where the lithium batteries have been identified as being of counterfeit manufacture.
“Banning their transportation by air does not tackle this problem. It is vital, therefore, that governments redouble their efforts to crack down on counterfeit battery producers and shippers that fail to comply with the regulations. Governments also need to enhance their oversight to prevent counterfeit producers illegally declaring battery shipments as normal cargo.”
IATA continued: “Air cargo is the swiftest and safest form of freight transport, essential for today’s globalized world. Consumers and businesses have benefited from the speed and flexibility of air cargo to deliver lithium batteries to markets when they are needed the most.
“The air cargo industry, the battery manufacturers, and air safety experts will therefore continue their efforts to explore ways to guarantee the safe transport by air of properly manufactured lithium batteries. We hope this ban will be kept under periodic review, taking into account future improvements in containing, packaging, fire suppression, and manufacturing oversight.”CloseOctober 15
HM Lord Lieutenant of Kent, The Viscount De L’Isle MBE attends the CRM office to present the Queen’s Award including a cut glass bowl. CRM was also lucky enough to have some of our customers to visit this momentous occasion as well as our local MP Kelly Tolhurst.Close
Matt Smith and Toby Smith exhibit at North Kent B2B at Brands Hatch.
Matt Smith, Katie Town and Andy Salter travel to Brazil to attend the wedding of our Brazilian agent and close friend.September 15
Katie Town, Matt Smith and Toby Smith attend the Queen Award Gala Dinner at Inner Temple.Close
CRM help a leading sports brand set up an exhibition stand for the Lords Cricket Show.
Unbelievably Damien Jarrett managed to complete a whole morning in silence. By doing so he managed to raise £270 for Macmillan.August 15
Warehouse staff complete a full stock count location audit.Close
Toby Smith and Damien Jarrett attend a dinner with Australia cricket captain Michael Clarke.
Matt Smith and Toby Smith attend the West Ham virtual reality season ticket renewal ready for the new stadium.
Simon Gundry and Toby Smith attend a forklift training course and now have licences.July 15
Matt Smith and Barry Broughton are congratulated personally by HRH Queen Elizabeth II at Buckingham Palace for winning the Queen’s Award for Enterprise in International Trade.Close
Chris Greengrow travels to South Africa and spends a week there helping a customer with a video conference room build.
Natalie Robinson and Maddie Eagle exhibit at Kent B2B exhibition in Ashford.June 15
Matt, Barry and Toby entertain some of our key customers to a marquee at the Kent v Australia cricket match. Toby even managed to get an invite to meet the Australia captain Michael Clarke.Close
Katie Town goes on a First Aid refresher course.May 15April 15March 15
Matt Smith and Toby Smith embark on an extremely hectic business trip. They visit Australia, New Zealand, China and India all in 18 days. During this trip they meet new and existing customers as well as develop the relationship’s with partners in each of these countries.Close
Andy Salter and Natalie Robinson exhibit at the West Kent B2B exhibition.February 15
CRM would like to welcome Paige Baldwin and Madeleine Eagle to the company. They both join as apprentices and wish them all the success in the future.Close
Matt Smith take a business trip to Las Vegas to meet existing and potential new customers.
Matt Smith visits the Olympic Stadium to make sure all is well with the work towards West Ham United’s new stadium.
As CRM grows as a company, our presence on the global stage is now reflected with the re-branding of our logo.January 15
CRM supplied labour and built a stand at a major exhibition at the Ricoh Arena.Close
We delivered key equipment for the NBA at the O2 Arena.
Natalie Robinson moves to the Sales team as our job figures rise.December 14
Staff at CRM personally visit customers all over the UK to wish them a Merry Christmas and to thank everyone for their continued support for the year.Close
CRM help out a Global courier company by setting daily artics to cope with xmas demand in their supply chain.
Hectic time for our retail division, delivering to department stores & shopping centres.
All staff take part in DGR and Lithium batteries training.November 14
CRM has achieved FORS Bronze accreditation following a recent audit.Close
CRM has been shortlisted for the Queen’s Award for Enterprise.
Once again CRM’s vans were on hand to move broadcast equipment for the NFL games at Wembley Stadium.
Congratulations to Emily Roff who has passed her latest CILT exam.October 14
CRM exhibit at the Manufacturing and Engineering Expo at Detling Showground, we have some positive leads as well as enhancing some of our existing relationships.Close
Damien Jarrett joins CRM to work in the Air Freight department which is now busier than ever.
Due to the success of joining the Courier Exchange, Sam Everett has joined CRM to expand our network of drivers.
Matt and Toby meet University of Greenwich with the view to expand our CSR and to work close with the University on some projects.
Yet again, we are called upon to deliver and collect from Wembley as the NFL take over our National Stadium.September 14
CRM provide express vans to do special delivery and collections for the Ryder Cup.
Chris is based at a leading London Law Firm working on an audio visual conference room upgrade.
CRM supplied three men to help move 65” screens from Cisco using one of our tail-lift vans.
Labour is supplied as we deliver and collect for a leading sports brand at the Cricket Trade Show at Lords Cricket Ground and received high praise for our service.
Our Indian agent visits the UK.
Michael and Emily sit exams for their respective qualifications.
We are delighted to announce the newest member to the CRM family in the form of Matt’s first son, Leo Tim Smith was born on September 12th. Mother and baby are well and CRM congratulates Matt and Lisa on their arrival.CloseAugust 14
Matt and Toby attend an Exhibition workshop ahead of Exhibiting at the Manufacturing & Engineering Expo on Wednesday 8th October. We have some great ideas and even prizes on offer for those that visit us on Stand 15.
CRM were called upon to get some urgent equipment delivered to members of the Indian cricket team before their third Test Match with England.
Toby and Simon Gundry provided help with decommissioning and destruction of IT equipment from a Data Centre for a global Private Equity Firm.
Angela Carter joined CRM as Accounts Administrator, everyone at CRM would like to wish Angela a warm welcome.
Bounce, London was the venue for this year’s Summer party where some top table tennis was played.CloseJuly 14
Our drivers are sent nationwide delivering to various ASDA stores as far as Elgin and Falmouth.Close
On the events side we are busy again moving equipment in and out of Wimbledon and Hoylake for The Open
CRM conduct Audio Visual conference room upgrades for a leading global corporation at 17 locations around Europe.
It is always nice when our agent from Brazil visits, he is shown the historic side of Rochester.
Congratulations to James, Megan and Ellie who all won John Lewis vouchers for finishing in the top 3 of the World Cup Predictor score and well done Toby for organising.June 14
Matt and Barry take a trip to New York and North Carolina visiting overseas agentsClose
CRM undertake a domestic distribution project for a leading health and Vitabotics company. Store and residential drops made in and out of hours – Another satisfied client.
Matt, Barry , Toby and Andy take customers from a leading private equity company in London to a Brazilian bar / restaurant for a very entertaining evening. Just a shame about the football!
Our agent and good friend from Barcelona visits the UK and makes an appearance on Sky news.May 14
Jenny Batchelor joins the company as Accounts Administrator.Close
Simon G, Chris, Matt and Toby spend a number of days in South Wales overseeing the load out of broadcast equipment for the FIFA World Cup. Our involvement helped bring the World Cup to your screens.
Natalie and Kate excel as the number of Air Freight movements increase.April 14
CRM manage to deliver over 80 orders in the space of 1 week to sports stores across the UK ready for the upcoming cricket season.Close
Andy and Emily are flat out moving OB trucks and containers to Brazil in preparation for the World Cup. The equipment was for all broadcasting equipment for the UK and USA.
Matt and Katie attend the 60th birthday of our agent on Barcelona.
Toby wins the Watson Trophy to become Kent Club Champion 2014 for golf.March 14
Charlotte Finch and Michael Hurcomb join the company as apprentices and will be completing their NVQ in Business Admin Level 3.Close
Barry and Chris go to Poland to assist on a de-commissioning of a conference room for a leading Telecommunications company. During this trip Barry also meets with agents.February 14
Barry and Steve visit the Spring Fair to meet existing and potential customers.Close
Toby Smith joins the company as a Key Account Manager. Good Luck Tob, you’re going to need it!!!
Matt and Barry attend a few local network meetings which are always beneficial.January 14
HAPPY NEW YEAR!!!Close
CRM provide a team of 4 people to carry 2500kg of floor tiles up to a 3rd floor flat in Knightsbridge and they are unable to use the lift!!!
It’s off to the Ricoh Arena where we arrange for our customers stand to be built, then a couple of days later dismantled and packed for storage.December 13
We all welcome our new Sales Executive to the company Steve Whitney.Close
The warehouse is in full swing packing orders for retailers prior to Xmas.
The Christmas party lives up to its reputation, the night ends about 5am in Maidstone!!!November 13October 13
Matt heads to Munich for a meeting with Amazon.Close
CRM supply a crew of 4 men to central London to pack and clear office furniture ready for storage during building work.
Barry and Simon Bond take the wrong exit and find themselves walking around Piccadilly Circus with a sofa!!!
The office refurbishments are now complete, including our tropical fish tank in reception. Chris enjoys spending lunchtimes with the fish!!!September 13
Kate returns from her travels, she missed everyone at CRM too much!!!Close
Simon Gundry and Chris take a trip to Zurich to carry out the removal of another video conference room.
The refurbishment work is in full flow at the new unit.
Matt and Barry secure the account of a leading global sports brand.August 13
The contracts are signed on our new larger unit at Rochester, we will be moving to Unit 8, Lakeside Park literally across the road!!!Close
Work begins on the offices in the new unit, they will be totally refurbished. The task of removing / installing racking and transferring stock is also carried out.
Matt and Chris take a trip to Berlin to arrange the removal of a video conference system and furniture. This will be the first of many across Europe.July 13
CRM make a large donation to Macmillan Cancer Support at a fund raising event for Tim Smith http://macmillan.tributefunds.com/TimSmith.Close
It’s always a busy month on the events side with Wimbledon and The Open golf.
The finer details are agreed on the sale of Unit 3, Lakeside Park and the move to a new facility very close by.June 13
Negotiations begin on a new larger facility in RochesterClose
An urgent hand carry is required to Brazil
Katie heads to New Zealand to spend some time travelling, we all wish her well. She will be badly missed.May 13
A big welcome to Natalie Robinson who joins our operations team.Close
Another busy weekend as CRM works through the night and all day Sunday to arrange various collections from Wembley following the Champions League final.
Our agent from Hong Kong visits the UK to develop our services.April 13
Barry visits the Intermodal in Brazil meeting new and existing agents to strengthen our network.Close
Everyone is pushed to the limit to get freight and documents ready for the charter booked to Brazil. It was a big relief to see everything loaded and the plane take off!!!!
Matt visits some new and potential customers in the north.
Matt and Barry attend network meetings which result in a meeting with one of the largest yacht builders in the world.March 13
Matt and Andy head to Asia to visit overseas agents in Shanghai, Shenzhen, Hong Kong and Bangkok.Close
Preparations begin for the charter to Brazil.
Potential new facilities visited in Rochester and negotiations begin on a facility near to the existing units.February 13
Team of 8 conduct warehouse stock take counting over 1 million pieces.Close
Barry takes a trip to the NEC in Birmingham for the Spring Fair.
CRM accept an offer to sell one of their warehouses in Rochester with the view to move to a bigger facility.January 13December 12
CRM make a number of customer visits to customers to show our appreciation of their support.Close
Everyone has a great time at the Christmas do, the all-inclusive drink was definitely a good idea. Hopefully the drivers take better care of the vans than they did the bumper cars!!!November 12
Matt takes the train to Antwerp to visit new agents.Close
The hard work Kim has put in throughout the year pays dividend as she secures a number of new accounts
Emily Roff completes level 2 NVQ in Business AdminOctober 12
Katie sits another exam towards Level 3 in Logistics and TransportClose
After an eventful summer CRM prepares for the Christmas rush and start targeting several new customers.
CRM is selected as a finalist in the Special Services Award category of the BIFA Freight Service AwardsSeptember 12
Simon Hicks joins the company as our Air Freight Manager based at Staines. Welcome on board!!!Close
Matt & Kim attend the Autumn Fair at the NEC CRM arrange the clearance of a shop including units and reassemble at a new location.
New customers gained from the Olympics continue to choose CRM over our competitors.August 12
The Olympics break out proves very demanding with a charter arranged days after the closing ceremony. Over 100 tonne of freight move in and out.Close
The CRM team take to the bowling alley for Sheilas leaving do as she returns to Spain The Paralympics continues to keep us busy
Normal hours resumed after operating two shifts during the Olympics.July 12June 12
CRM GO APE – literally!!!! Everyone apart from the usual suspects attend a great day at Go Ape by Leeds Castle.Close
Chris has a big smile on his face as he pulls Spain out in the sweep stake!!!
CRM Sponsor Louise Cook the British Female Rally Champion for the remainder of the season
Wimbledon is underway and once again CRM has the deliveries covered.
CRM starts operating 2 shifts so the office / warehouse is open from 6am til 10pm during the Olympics to accommodate the increased work load and requirement of out of hours movements.May 12
Matt, Barry, Rod, a few customs and friends take a quiet trip to Las Vegas for Matt’s stag doClose
Financial year end and both profit and turnover are up.
Another tail-lift box van is added to the fleet.April 12
Nichola Griffin joins the company part time as a warehouse operative / administration clerkClose
Matt makes a number of sales calls in Manchester, Liverpool and Leeds to develope further business.
CRM clear another Subway store for shipment to AfricaMarch 12
Matt vists Dubai to develop further buisnessClose
Matt attends the WCA conference in Bangkok
Sheila from Valencia, Spain starts her 6 months work Experience
Kate passes the first module – The Business Application as she works towards her Certificate In Logistics & Transport Level 3
Matt travels to Hamburg to meet a good friend and agent.
CRM welcome agents from Hong Kong and the US at the end of March for a couple of days.February 12
Congratulation to Andy and Rachel on the arrival of Henry.Close
Barry attends the Spring Fair with agents from the US
Matt & Barry attend a number of meetings in London to discuss the Olympics
Kim is moved on to sales and her cheerful personality is a hit with the customersJanuary 12
Barry and Matt take a trip to the US to discuss plans for the up coming OlympicsClose
CRM move from Ripley to a new 40,000 sq ft facility in Staines
Matt and Barry visit a few airports to discuss the possibilty of some potential charter business.
The warehouse move with the times by intruducing an automated scanning system on the mail order sideDecember 11
The Christmas party is held at Blend this year in Bexleyheath. Everyone takes full advantage at the bar with the boss being struck down ill, especially Simon Bond the number 4 driver!!!!Close
Meeting with US agents in London to discuss big plans for 2012
Barry, Andy and Matt deliver some festive gifts to our customers and thank them for their support through the year.November 11
Congratulations to Barry and Maxine on the arrival of Freddie.Close
Deliveries arranged to a number of large blue chip companies meeting all requirements
The express delivery service side of the business rockets with a large increase of domestic same day deliveries
CRM secures the storage contract of a large bathroom distributorOctober 11
US agents over to discuss various up and coming projectsClose
Kim Town joins the company full time working on the mail order side of the business
Andy secures a large import project of 11 x 40ft containers which require devan, re-packing and delivery to one of the largest UK retailers.September 11
Andy Salter an old colleague of Matt’s joins as Business Development Manager and makes an immediate impact. The swear box is overflowing!!!!Close
The pick and pack operation hits overdrive for the busy Xmas periodAugust 11July 11June 2011
CRM serves an ace at Wimbledon arranging various deliveries.Close
Trackers installed on vehicles providing instant visability.
2 new part time members of staff added to the warehouse team, welcome Kim and Chloe.May 2011
CRM commit to employing a new apprentice as part of the 100 in 100 Apprenticeship Project in the Medway areaClose
Extremely positive end to the financial year, new record figures set.
Simon White completes the Dangerous Goods by Air training course enabling us to now pack hazardous goods for airfreight.April 2011
CRM arranges a number of shipments in connection with the Royal WeddingClose
Development begins on the meeting room in Unit 3, Lakeside Park.
Our agents / friends from Barcelona visit which is always enjoyable.
Additional racking is installed at the new warehouse in Phoenix Park to accommodate an additional 200 palletsMarch 2011
Sharon Hogbin joins the company to become the new warehouse administratorClose
CRM order a reach truck and additional racking to increase the capacity at their new Rochester facility.
New Server installed
The warehouse staff move into the new offices in Unit 4, Lakeside Park. Let’s see how long it remains tidy!!!!!February 2011
Matt & Barry attend the Spring Fair with US agent visiting various existing and potential customersClose
New offices / canteen in Unit 4 decorated, handy man Simon excels again.
Katie Town completes her level 3 NVQ in business admin.
New counterbalance truck delivered at the new warehouse, the colours are perfect!!!January 2011
Matt Smith takes an action packed trip to the States visiting Miami, North Carolina, New York, Los Angeles and Chicago.Close
US Agent visits the UK
New secure area built in Unit 4, Lakeside Park to meet our customer’s requirementsDecember 2010
Refurbishment started on the office / canteen in Unit 4, Lakeside Park. Secure area built in the same unit to accommodate dedicated to a certain customer.Close
Barry and Matt visit various customers delivering gifts as a sign of appreciation for their business during the year.
The CRM Xmas party was a great hit although one of our suppliers provided more laughs than the first comedian and Simon White definitely won the dance off but tore his knee ligaments in the process. We won’t mention Barry’s Alfie Moon shirt!!!!
HAPPY CHRISTMAS FROM ALL AT CRM!!!!November 2010October 2010September 2010August 2010July 2010June 2010
Toby Smith rejoins the company as a temporary warehouse operative after graduating from the University of Brighton.Close
Agents from Barcelona and Singapore visit Ripley and Rochester branches.
Work night out in Maidstone, Chris Greengrow will never be a trend setter in his 3/4 length jeans!
Agency agreements signed with a number of overseas partners to expand our global coverage.May 2010
Ash Cloud causes global disruption. CRM offers a number of alternative routes to their customers.Close
CRM achieve record profits for financial year ending 31/05/2010
Chris starts Level 1 NVQ in Warehouse and Logistics.
Simon White’s first son Logan is born.
Telephone system upgraded at Rochester.
Matt attends the TFWA in Singapore and also meets existing/potential agents.April 2010
Three new employees join the company in Warehouse Assistant roles at the Rochester. (Adam Rodgers, Kathryn Palmer and Greg Johnson as a trainee Sales Executive).Close
Katie starts Level 3 NVQ in Business Admin.
Office refurbishments at Rochester were completed to increase capacity.
Online courier bookings now available through the website.
CRM enters two teams in the Freight Forwards Go-Karting event in Crawley. Barry is the only person to get black flagged.
Matt and Barry attend the Multimodal Event at the NEC Birmingham.March 2010February 2010
Barry Broughton and Matt Smith attend the Spring Fair at the NEC.Close
CRM move into Unit 5 Lakeside Park as storage capacity is increased again at Rochester branch.
Barry Broughton’s second son Joseph is born.January 2010
Full stock take on all goods stored.Close
Another large retail shop clearance project arranged. CRM staff enter stores and physically pack goods with immediate effect, this is completed in a matter of days.December 2009
Disco and casino at Christmas party held in Maidstone. Katie Town was a bit too good at gambling for a novice and Simon White perfected the running man on the dance floor.Close
A large retail project was arranged involving collections from 180 UK stores with all good stock being checked back into stock.November 2009Continue reading...October 2009Continue reading...September 2009
Forklift training for warehouse staff.Close
Company Go-Karting evening won by Chris Greengrow.
Graham Blundell joins the company as an Express Delivery driver.
Katie Town passes her NVQ Level 2 in Business Admin.
CRM arrange huge project for Rolls Royce, moving oversized turbines across Europe on 12 flatbed trucks.August 2009Continue reading...July 2009
Marie Elves joins the company in the role of “value added services co-ordinator” in Rochester.Close
Racking, shelving and trays were installed in Unit 4 Lakeside Park to maximise capacity and organise Pick & Pack procedures.
Unit 7, Hawthorne Road, Staines, Middlesex, TW18 3AY
Tel: +44 (0)1634 290 222
Fax: +44(0)1634 290 226
Unit 8, Lakeside Park, Neptune Close, Medway City
Estate, Rochester, Kent, ME2 4LT
Tel: +44 (0)1634 290 222
Fax: +44(0)1634 290 226